Reference

How bingomax Handles Your Personal Information

Your account data belongs to you — this page explains exactly what we collect, why we collect it, and how we protect it when you use bingomax on your phone or browser.

Account data protectedGCash & Maya details securedInstaPay info handled with careYour rights are clearContact us anytime
bingomax How bingomax Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we handle your information, our support team is the right first stop. We handle privacy requests through the same channels you use for account help — no separate form or queue needed.

Team online

Live Chat

Start a chat from the account menu on your phone. Raise your privacy request directly and a support agent will log it and follow up within the session or by email.

Email Support

Send your request to our support address found in the account settings page. Include your registered mobile number so we can match your identity quickly.

In-App Account Page

Your account page on the bingomax mobile browser view shows your stored profile details. You can flag inaccuracies directly from there and we will action corrections promptly.

HOW WE PROTECT IT

Data Handling You Can Check On

We apply the same care to your data that we do to your cashout flow. Every connection to bingomax is encrypted using SSL, and your account login is protected by a one-time PIN sent to your registered mobile number — the same number tied to your GCash or Maya wallet. We do not store full payment credentials on our servers; transaction references handled through InstaPay or GCash are passed directly to the payment processor and not retained beyond what the transaction record requires.

SSL Encryption on Every Session

All data moving between your phone and our servers is encrypted end-to-end. This applies whether you are topping up via GCash or checking your account wallet on mobile.

Two Factor Login Steps

Your account login requires a one-time PIN sent to your registered number. No one can access your account without both your password and that mobile confirmation.

Payment Data Minimisation

We store only what is needed to reconcile your GCash, Maya and InstaPay transactions. Full wallet credentials are never held on our side after a session ends.

Retention and Deletion Rights

When your account closes, we delete data that is no longer required by local law. You can request confirmation of what we still hold and ask for deletion of any non-required records.

Your Privacy Questions Answered

These are the questions we hear most often about how your personal data is handled on bingomax. If yours is not here, reach out through live chat or email and we will give you a direct answer.

We collect your name, email address, mobile number and the payment method you register — such as GCash or Maya. We also log session data to keep your account secure across devices.

No full wallet credentials are stored. We keep only the transaction reference needed to reconcile your deposit or cashout, and that reference is held by our payment processor, not on our own servers.

Yes. Send a request via live chat or the support email shown in your account settings. Include your registered mobile number so we can verify your identity and prepare your data record.

Raise a correction or deletion request through live chat or email support. We action corrections promptly and delete non-required data on account closure, in line with what local law allows.

We share data only where needed to process a payment — for example, passing a GCash reference to our processor — or where Philippine regulations require it. We do not sell your information to any outside party.

We retain only what local law in the Philippines requires after closure. Everything else is deleted. You can request confirmation of what we still hold at any point by contacting support.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.